What is expected of each service provider
Requirement One.
1. Where a consumer chooses to search by price, results should be presented strictly in
terms of best price.
2. A service provider must provide impartial advice, not advice that is biased in favour of
one or more particular gas or electricity suppliers.
3. A service provider must list each supplier it has a commission agreement with. This list
must be displayed prominently on, or accessible from, the results pages.
4. Where consumers can’t automatically switch to a supplier through the service provider’s
site, the service provider should not recommend an alternative supplier.