Requirement Nine
Friday, March 7th, 2008The service provider must have effective consumer complaint and enquiry handling procedures
in place and respond to any complaint or enquiry within seven working days of receipt.
Archive for March 7th, 2008
Requirement Eight
Friday, March 7th, 2008The service provider must comply with an annual audit undertaken by an auditor appointed by
energywatch. The cost of the audit will be borne by the service providers.