Compare Electricity Prices | Compare Gas Prices

1. Where a consumer chooses to search by price, results should be presented strictly in

terms of best price.

2. A service provider must provide impartial advice, not advice that is biased in favour of

one or more particular gas or electricity suppliers.

3. A service provider must list each supplier it has a commission agreement with. This list

must be displayed prominently on, or accessible from, the results pages.

4. Where consumers can’t automatically switch to a supplier through the service provider’s

site, the service provider should not recommend an alternative supplier.

The service provider must have effective consumer complaint and enquiry handling procedures

in place and respond to any complaint or enquiry within seven working days of receipt.

The service provider must comply with an annual audit undertaken by an auditor appointed by

energywatch. The cost of the audit will be borne by the service providers.