Requirement Seven
Prices and price comparisons must be accurate and state when they were last updated.
7.1 Calculation assumptions
The assumptions that a service provider bases its calculations on should include:
discounts for paying by a certain method (e.g. monthly direct debit)
dual fuel discounts
online discounts
compulsory paperless billing discounts
fixed charges (e.g. a fixed monthly membership fee)
The assumptions that a service provider bases its calculations on should not include:
introductory sign up offers that may be for a limited time/one-time discounts/special
offers
discounts that depend on customers behaving in a certain way (e.g. prompt pay)
discounts that apply to other services that a supplier may add to a product offering
non-price offers
7.2 Updating tariffs
A service provider must update tariffs within 2 working days of a price change coming into
effect.