Compare Gas And Electricity Prices

1. Where a consumer chooses to search by price, results should be presented strictly in

terms of best price.

2. A service provider must provide impartial advice, not advice that is biased in favour of

one or more particular gas or electricity suppliers.

3. A service provider must list each supplier it has a commission agreement with. This list

must be displayed prominently on, or accessible from, the results pages.

4. Where consumers can’t automatically switch to a supplier through the service provider’s

site, the service provider should not recommend an alternative supplier.

The service provider must have effective consumer complaint and enquiry handling procedures

in place and respond to any complaint or enquiry within seven working days of receipt.

The service provider must comply with an annual audit undertaken by an auditor appointed by

energywatch. The cost of the audit will be borne by the service providers.

Customers should also be invited to consider quality of service issues and energy

efficiency programmes and be told where to find this information.

Prices from no less than five of the cheapest suppliers must be listed. Prices must include VAT

(and state that they do so).

Payment methods must include:

standard credit by cash/cheque

monthly and quarterly direct debit

prepayment meter

The service provider must be a company that runs its own website and uses its own tariff

database and calculator.

The service provider must include price comparisons for all currently available tariffs for all licensed suppliers (for gas, electricity and dual fuel). Comparisons should be on a like for like basis. If they do not cover “historic” tariffs that are no longer generally available then this should be stated clearly.